1. Reservation Modification:
If you wish to modify your reservation, such as changing the dates or room type, please contact our reservation department as soon as possible, and we will do our best to accommodate your request, subject to availability.
2. Cancellation Policy:
Cancellation policies are associated with the type of reservation made (e.g., standard rate, non-refundable rate, special packages).
For standard rate reservations, cancellations can be made within the specified cancellation period, which will be communicated at the time of booking. A cancellation fee may apply.
Non-refundable reservations are not eligible for cancellations or returns.
3. Early Departure:
If you decide to check out early during your stay, no refund will be provided for the unused nights.
4. Refund Eligibility:
Refunds are subject to the cancellation policies associated with the type of reservation made.
5. Return Process:
For reservations eligible for refunds, the return will be issued to the original payment method used for the reservation.
Please allow [X business days/weeks] for the return to be processed and reflected in your account, depending on your bank or payment provider.
6. No-Show Policy:
In the event of a no-show (failure to arrive without prior cancellation), the full reservation amount will be charged, and no refund will be provided.
7. Force Majeure:
Rams Nest Resort reserves the right to modify or cancel reservations in the event of unforeseen circumstances, including but not limited to natural disasters, government regulations, or other situations beyond our control. In such cases, guests will receive a full refund.
8. Return Disputes:
Any disputes regarding returns should be communicated in writing to our customer service team, along with supporting documentation.
9. Modifications to Return Policy:
Rams Nest Resort may modify this return policy from time to time. Any changes will be communicated on our website and will apply to all reservations made after the policy update.
We value your trust in Rams Nest Resort and aim to provide a transparent and fair return procedure. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for choosing Rams Nest Resort for your farm stay experience. We look forward to hosting you and ensuring your stay is memorable and enjoyable.